Privacy Policy
Updated Date: 28 Aug 2024
Your privacy is of utmost importance to Digital Bower FZ LLC ("CityGel", "we", "our", "us"). We are committed to protecting your Personal Data and being transparent about how we collect, use, and handle your information. This Privacy Policy informs you about the collection and processing of your Personal Data when using our website and mobile applications ("Platform"). By using the Platform, you consent to the collection, use, and transfer of your Personal Data as outlined herein.
- Who We Are and How to Contact Us
- Personal Data We Collect from You
- Personal Data We Collect from Other Sources
- How We Use Your Personal Data and Why
- Who We Share Your Personal Data With
- Data Transfers
- How We Keep Your Personal Data Secure
- How Long We Store Your Personal Data
- Your Rights in Relation to Your Personal Data
- Complaints
- Marketing Communications
- Our Policy on Minors
- Third-Party Links
- Changes to This Privacy Policy
Who We Are: Digital Bower FZ LLC operates the Platform and is the controller of your Personal Data (referred to as "Digital Bower", "we", "us", or "our"). Our address is RAK Free Zone, United Arab Emirates.
How to Contact Us: Email us at: privacy@citygel.com.
| Category | What This Means |
|---|---|
| Identity Data | First name, last name, username, profile photo, and any Identification Card details for verification. |
| Contact Data | Email address, telephone number(s). |
| Location Data | Approximate location if enabled. |
| Listings Data | Details about your property or vehicle listings, interactions with other users' listings. |
| Marketing Data | Your preferences for receiving marketing messages from us. |
| Chat Data | Messages exchanged via the Platform’s chat feature. |
| Call Data | Recordings of calls with our teams for monitoring and training purposes. |
| Behavioural Data | Inferred information related to your behavior and interests based on your activity on the Platform. |
| Technical Data | IP address, login data, browser type, time zone, and other technical details about your devices. |
| Aggregated Data | Statistical or demographic data not identifying individuals. |
| Special Categories | We do not collect special categories of Personal Data (e.g., race, ethnicity, health). Sharing such data implies consent to processing. |
| Third Party Source | Categories of Personal Data |
|---|---|
| Social Media Platforms | Identity Data, Contact Data |
| Affiliates | Identity Data, Contact Data, Marketing Data |
| Analytics Providers | Behavioural Data, Technical Data |
| Advertisers | Behavioural Data, Technical Data |
Account Creation: We collect Identity Data and Contact Data to register and manage your account. This is essential for fulfilling our contract with you.
Verification: When you opt for account verification, we use Identity Data and Contact Data to verify your identity. This is also necessary to fulfill our contractual obligations.
Operation of Services: To operate and provide our Platform, we use all categories of Personal Data. This is necessary to provide our services as per our contract with you.
Analytics: We analyze Behavioural Data and Technical Data to understand how you use the Platform. This helps us improve our services and is part of our contractual obligations.
Marketing: To send you marketing messages, we use Contact Data and Marketing Data. We do this based on your consent.
Troubleshooting: In case of technical issues, we use Technical Data to address and resolve these issues. This is necessary to maintain the functionality of our Platform as per our contract with you.
Fraud Prevention: To protect the Platform and prevent fraud, we use Identity Data and Contact Data. This is required for compliance with legal obligations.
Recipients:
- Other Users: For transactions and public visibility of your listings.
- Service Providers: For necessary operational services.
- Affiliates: For platform operation and user data management.
- Professional Advisers: For consultancy and legal services.
- Public Authorities: As required by law.
- Acquirer(s): In the event of business reorganization.
We may transfer your Personal Data internationally, ensuring compliance with applicable laws and data protection requirements.
We implement security measures to protect your Personal Data from unauthorized access, loss, or misuse. Access is restricted to authorized personnel only.
We retain Personal Data only as long as necessary for the purposes outlined or as required by law. Anonymized data may be retained indefinitely.
You may have rights such as:
- Access: To receive a copy of your Personal Data.
- Correction: To amend inaccurate or incomplete data.
- Erasure: To request deletion of your data.
- Objection: To object to processing for specific purposes.
- Transfer: To request data transfer in a structured format.
- Withdrawal of Consent: To withdraw consent where applicable.
For concerns regarding this Privacy Policy or our practices, contact us at privacy@citygel.com. You may also lodge a complaint with the relevant data protection authority if necessary.
Manage your marketing preferences through the Platform or by following the "Unsubscribe" link in marketing emails.
Our Platform is not intended for minors. If you become aware of minor usage, please contact us to remove their data.
We are not responsible for third-party websites linked from our Platform. Review their privacy policies independently.
This Privacy Policy may be updated periodically. Changes will be posted on this page and may be communicated to you.
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